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Medical FAQ

No, quantusTX is designed to work only with images in DICOM format.

Download the image from the device to a USB disk or to a drive on the hard disk of the computer with which you access the quantusTX platform.

An image in DICOM format captured by radiological equipment with anterior-posterior (AP) or posterior-anterior (PA) position is required.

Access the website of quantusTX and follow the next steps:

First press the ACCESS button in the upper right corner

Then enter your account details and press the ENTER button. If you do not have this access data, please contact quantusTX customer service using the email address support@quantustx.org or by pressing on the Leave a Message tab

It may be the case that when you try to access the application, the following messages are displayed in red

Incorrect username / password. Please try again

Make sure you have entered your username and password properly. Remember that there can be no blank space after the username.

If you are sure that you have entered your username correctly, then the problem may be with your password. If you want, you can generate a new one by following the steps indicated in the question "How can I recover my password?"

If you still have problems with access, please contact quantusTX customer service using the email address support@quantustx.org indicating the name of the hospital, clinic or office for which you work.

You must contact customer service using the email address: support@quantustx.org indicating the name of the center for which you work .

1. Access the website of quantusTX. Click on the "Login" button

2. Click on the link "You have forgotten your password" and enter your email. If the email is registered in the system, you will receive an email.

3. Go to your email account and open the email with the subject "Request to change password"

4. Click on the link in the email and in the form that appears, enter a new password twice and click the Send button. Remember that it must be at least 8 characters long.

The error is displayed next to the images (see image below) that have not been uploaded correctly. This may be due to:

  • It is not a DICOM file
  • It is not an image; for example, it's a video
  • Upload error

If there has been an error in the upload and you have verified that the image is in the correct format, try uploading again and if the problem persists contact us via email at support@quantustx.org

quantusTX is not able to automatically detect if the acquired image is correct, it is the user's responsibility to use the application correctly, for more information on image acquisition please consult the following guide.

Please note that the result should be used as complementary information to other tests in order to make a clinical decision; the result alone does not provide sufficient information to diagnose and make decisions about the patient.

The following table shows the performance range of quantusTX®:

To check your report, once you have received the notification email, you can do two things:

1. Click on the link in the email that will allow you to directly consult the result report (you will only be able to consult it 2 times or within 48 hours after receiving the email)

2. Log in to your quantusTX account and go to the results tab, then search for the specific analysis and in the PDF column you will have the report available.

To log in to your Doctor's account, go to www.quantusTX.org, click on the "Login" button and enter your credentials to access the application.

In case you have forgotten any login details, read the following articles: if you do not remember your username or this one if you do not remember your password.

First log in with your standard user account and follow the steps indicated in the following images.

1. Click on the Upload Image tab, and then on the add image button.

2. Fill in the patient's data.

3. Click on the Continue button and close the dialog box that is displayed.

4. To find out which image to select, click on the thumbnail of each line to see which one best suits the quantusTX requirements.

5. Once you know which image to select, click on the button in the Analyze column and finally on the blue Analyze button.

6. The sample has been sent for analysis